Firmware Repair Service for Ocean Optics USB2000 Fiber Optic Spectrometer


$135.0 Buy It Now or Best Offer
free,30-Day Returns





Seller Store maunatai
(197) 100.0%,

Location: Saratoga, California
Ships to: US,
Item: 166755623254

All returns accepted:ReturnsNotAccepted
Ocean Optics:Ocean Optics
Type:Optical Spectrometer
Ocean Optics USB2000:Ocean Optics USB2000
MPN:USB2000

[[ Please make sure to check out my other listing to repair these spectrometers with CFL wavelength calibration below, https://www.ebay.com/itm/166753312033 ]] If you have a USB2000 Spectrometer and cannot update the firmware according to the instructions from Ocean Insight, this service is for you to be able to revive them to work with modern Windows 7/8/10 and Linux operating systems. The procedure has been proven to work with OceanView 2.08 on Windows 7 x64, Windows 10 x64, and CentOS 7 x64. It should also work on 32bit Windows, Windows 8, and other x86 based Linux system (limited by the OceanView software). The spectrometers fixed have also been tested to work with the current version of Spectragryph v1.2.16.1 under Windows. The spectrometers will be tested prior to shipping back. The services you will get: – Firmware update to the latest 2.51.0 Please note that this is a listing WITHOUT wavelength calibration. It is intended for users who would like do DIY wavelength calibrations. Please note that this is a SERVICE ONLY listing to make your spectrometer work again with other functions unchanged. Your spectrometer(s) need to be recognized by the operating system in the device manager to ensure that the USB functionality is still good. If it does not show up in the device manager either as an OEM name or as an unknown USB device, there could be other issues and a repair is beyond the current service. Please note that it should be workable as long as some USB device (even if it is unknown) popping up in the device manager. Prior to purchasing, please feel free to message me through eBay to confirm that the issues of your spectrometer can be covered within the listed service. You would need to send in your USB2000 spectrometer(s) and I will send you back the spectrometers with firmware issue fixed. I will take best efforts to keep the spectrometers the same shape as they were, but signs of normal handling are unavoidable. If your spectrometer does not come with a serial number label or is lost due to corrupted firmware and you are sure that it is a USB2000, the new firmware will be loaded without any serial number assigned by default, although effort to recover the serial number will be attempted at no extra cost. Please make sure to pack your spectrometer(s) well with plenty of padding. I will ensure that the spectrometer(s) will be shipped back with ample padding. It is advised to list all serial numbers of your spectrometer when placing the order in the message section to keep the service in good track. If your spectrometer does not have a serial number due to the above-mentioned reasons, it is also advised to attach some physical ID label onto the spectrometer, e.g. a scotch tape covering over a piece of written paper label, and put that ID in the message section when placing the order. [Tentative Offering] If you happen to have a Red Tide USB650 spectrometer, I can offer this service as a trial to load the USB2000 firmware as well. This would increase the usable number of pixels from 650 to 2048. If successful, you could have an upgrade! If not successful, I will refund the service [see refund section below] and return the spectrometer with its original firmware. Normal signs of handling are expected. Unit will be tested prior to shipping back with a report comparing before vs. after the intended service for each unit. Please message me prior to placing the order and note this in the message when placing the order. [Shipping] After placing the order, you are responsible for shipping the spectrometers to me. Please use a service with a tracking number. The shipping fee for the order covers the cost for the shipping back ONLY after the repair is completed. [Services Not Covered] If your USB2000 spectrometer(s) are found to have other issues beyond the firmware, including but not limited to obvious physical damage or wear, loose or damaged optics, optics misalignment, detector issues, etc., this service does not repair those issues. Further diagnostics are not covered under this listing either. If your spectrometer is USB2000+ (different from USB2000), this service does NOT apply. [Service Turnaround Expectation] Normal turnaround time for the service is one week or less after receiving your shipment. [Service Refund] If the firmware of your spectrometer cannot be revived or as requested, the service fee will be fully refunded less shipping and the PayPal fees (as PayPal will not refund the fees charged for selling!). [Shipping Damage and Advice] If the spectrometer(s) shipping package or spectrometer(s) are received damaged, we will have to go through shipping service provider you choose for claims. So to avoid this issue, it is best in your interest to package the spectrometers very well for shipping and put “Fragile / Do Not Drop / Handle with Care” labels in bright red/yellow/orange colors on the package.

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