• We ship orders either via Fedex, GLS-US (West Coast orders), or LTL Freight (for large or bulky shipments). Handling time for shipment on orders will be between 1-3 business days depending on availability in our warehouse. Most items should arrive before or on the date shown in the eBay listing and the confirmation email you get from eBay. Those estimates are subject to change due to unforeseen carrier delays such as the holiday rush, staffing issues, or weather or natural disaster events.
• Tracking numbers are uploaded to eBay as shipping labels are created. Once uploaded you will receive an email from eBay with all tracking information. Depending on the size, tires may be strapped together and wheels may be double boxed so that two wheel boxes will be in one shipping box.
• Due to eBay buyer protection agreements all orders over $750 in total value will be shipped with signature required at the time of delivery.
• We can only ship to the address provided by eBay when we receive your order. If you have a different address you want used be sure to make this change at time of check-out. Again, we can not change the shipping address once we receive the order.

Shipping Damages, Items Missing
If your shipment has arrived damaged or is missing:

• Please contact us within 24 hours of delivery! All shipping companies require notification within 48 hours of receipt to report damage or loss.
• Delivery carriers will not accept any claims for damage or loss after 48 hours.
• It is extremely important to save all packaging material for inspection by the shipping carrier. The carrier will inspect and pick up the damaged merchandise to return to Performance Plus Tire.

Again, if your merchandise arrives damaged, please contact us within 24-hours of delivery to report the damage so that we can work with the shipping carrier and begin working on a reshipment.

Please Send us a message via ebay

We are available Monday – Friday: 8 am – 4 pm Pacific

• We will gladly accept returns! We must be notified of any return requests within 30 days of receipt of your shipment. We can not accept any returns after 30 days.
• If we have made an error in what was shipped to you, we will provide pre-paid shipping labels. Once the product has been returned to Fedex we will either re-ship or refund your product.
• Your return request should be done in eBay. Go to “My eBay” and select “Return this item” to begin the return process. We will review your request and respond within 24 hours, Monday – Friday.
• All Shipping charges for the returned shipment are the responsibility of the buyer. We suggest shipping large and bulky items via Fedex or UPS. You should insure all shipments for damage or loss.
• Items returned that have been mounted, installed, used and/or altered in any way are subject to to a 50% restocking fee as these products cannot be sold as new.
• All products returned must be in their original packaging and packed to avoid further damage. We suggest double boxing wheels to add additional protection. If the items returned are damaged no credit will be issued. We strongly suggest insuring the shipment for loss and/or damage.